Privacy Policy

Last updated: August 2026

1. Information We Collect

When you use TaskStation, we collect information that you provide directly and information generated through your use of our platform.

Information You Provide

  • Account details: Name, email address, postcode, and password when you create an account
  • Profile information: Skills, availability, hourly rate, profile description, and profile photograph if you register as a tasker
  • Task information: Task descriptions, locations, budgets, and category selections when you post a task
  • Communications: Messages exchanged through our in-app messaging system, and any correspondence you send to our support team
  • Reviews: Ratings and written feedback you leave after completing a task
  • Payment arrangements: While TaskStation does not process payments directly, we may store records of agreed prices and payment methods shared between users

Information Collected Automatically

  • Device information: Browser type, operating system, device type, and screen resolution
  • Usage data: Pages viewed, features used, time spent on the platform, and navigation patterns
  • Location data: Your approximate location derived from your postcode to show relevant local tasks and taskers
  • Log data: IP address, access times, and referring URLs

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Providing our service: To connect task posters with taskers, display relevant tasks and profiles, and facilitate communication between users
  • Account management: To create and maintain your account, verify your identity, and manage your settings
  • Trust and safety: To verify reviews, detect fraud, enforce our community guidelines, and maintain the safety of our platform
  • Communication: To send you service-related notifications, respond to your enquiries, and provide customer support
  • Improvement: To analyse usage patterns, understand how our platform is used, and develop new features and improvements
  • Legal compliance: To comply with applicable laws, regulations, and legal processes in the United Kingdom

3. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we process your personal data on the following legal bases:

  • Contract performance: Processing is necessary to provide our marketplace service and fulfil the terms between you and TaskStation
  • Legitimate interests: We have a legitimate interest in improving our platform, preventing fraud, and ensuring the safety of our community
  • Consent: Where you have given explicit consent for specific processing activities, such as receiving marketing communications
  • Legal obligation: Where processing is required to comply with UK law, such as tax records or responding to lawful requests from authorities

4. Information Sharing and Disclosure

We do not sell your personal data. We share your information only in the following circumstances:

  • Between users: When you accept a task or have a task accepted, certain information is shared with the other party to facilitate the task. This includes your name, profile information, and any details you choose to share through messaging
  • Service providers: We may share data with trusted third-party providers who assist in operating our platform, such as hosting services, analytics providers, and email delivery services. These providers are contractually bound to protect your data
  • Legal requirements: We may disclose information if required by law, court order, or governmental authority, or where necessary to protect the rights, property, or safety of TaskStation, our users, or the public
  • Business transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred as part of that transaction. We will notify you of any change in how your data is handled

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our service. Specifically:

  • Account data is retained while your account remains active and for up to 12 months after account closure
  • Task and review data may be retained in anonymised form for analytical purposes
  • Communication records are retained for up to 24 months for customer support and dispute resolution
  • Data required for legal or regulatory compliance is retained for the period mandated by applicable UK law

You may request deletion of your data at any time by contacting us at [email protected].

6. Your Data Protection Rights

Under UK data protection law, you have the following rights:

  • Right of access: Request a copy of the personal data we hold about you
  • Right to rectification: Request correction of inaccurate or incomplete data
  • Right to erasure: Request deletion of your personal data ("right to be forgotten")
  • Right to restrict processing: Request that we limit how we use your data
  • Right to data portability: Request a copy of your data in a structured, machine-readable format
  • Right to object: Object to our processing of your data based on legitimate interests
  • Right to withdraw consent: Where processing is based on consent, withdraw it at any time

To exercise any of these rights, email us at [email protected]. We will respond to all requests within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

7. Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it, including:

  • Encryption of data in transit using TLS/SSL
  • Secure storage of passwords using industry-standard hashing algorithms
  • Regular security assessments and vulnerability scanning
  • Access controls limiting which employees can access user data
  • Incident response procedures to address any data breaches promptly

While we strive to protect your data, no method of transmission over the internet is completely secure. If you become aware of a security vulnerability, please report it to [email protected].

8. Children's Privacy

TaskStation is not intended for users under the age of 18. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us at [email protected] and we will delete it.

9. Cookies and Tracking

We use cookies and similar technologies to operate our platform and improve your experience. For full details on the cookies we use, how to manage your cookie preferences, and how to opt out of non-essential cookies, please see our Cookie Policy.

We use the following categories of cookies:

  • Essential cookies: Required for the platform to function, including authentication and session management
  • Functional cookies: Remember your preferences and settings to enhance your experience
  • Analytics cookies: Help us understand how visitors use our platform so we can improve it (only with your consent)
  • Advertising cookies: We display advertising through Google AdSense. Google and its advertising partners may place and read advertising cookies on your browser, or use web beacons or IP addresses, to collect information as a result of ad serving on our website. Advertising cookies help us and Google understand which ads you have seen and interacted with, limit how often an ad is shown to you, and (with your consent) show you more relevant advertising. Advertising cookies are only placed with your consent and can be withdrawn at any time via the Cookie Settings link in our website footer

To learn more about how Google uses data when you use our partners' sites or apps, please visit How Google uses data when you use our partners' sites or apps. You can also control how Google uses cookies for ad personalisation at Google Ads Settings.

10. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policy of every website you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by email or by posting a prominent notice on our platform. The "Last updated" date at the top of this page indicates when this policy was last revised.

We encourage you to review this policy periodically to stay informed about how we protect your data.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

  • Email: [email protected]
  • Response time: We aim to respond to all privacy-related enquiries within 5 business days
  • Post: TaskStation, United Kingdom

For data protection enquiries specifically, you may also contact the Information Commissioner's Office (ICO) at ico.org.uk or call 0303 123 1113.